We have been guided by our Delivery Partners around the world to expect delays of 7-14 days, as a result of COVID-19 & increased Christmas demand. With this being said, The Silver Brand will always ensure all items are processed and dispatched as soon as possible to help ease the delay. We must note, once a package has left our warehouse, any delays you may experience are not the fault of The Silver Brand, but a symptom of increased shipments and courier strain, which is felt around the world.
The Silver Brand unfortunately cannot guarantee all shipments will reach customers before Christmas day. However as stated above, we are doing everything in our power to improve shipping times and ease any delays.
We appreciate your understanding and thank you for your patience.
In light of the current COVID-19 situation developing across the globe, we would like to assure all customers that here at The Silver Brand we are working vigilantly to ensure all items are packaged in safe and sterile environments, & that the upmost care is taken to keep both staff and customers safe.
We have put together a few key points to help answer any questions you may have surrounding the current situation;
WILL THIS AFFECT MY RETURNS POLICY?
We have temporarily extended our returns and exchanges policy to 60 days so you have more time to decide.
HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?
Due to the lack of people able to work around the world, delivery times may increase slightly depending on your local country's virus update. Please check with your local delivery courier for more information.
Some deliveries are suspended in some postal areas and countries, please check with your local courier or local government before ordering as your parcel may be severely delayed if your postal area is affected.
As this is completely out of our control there is little we can do and we cannot be held responsible for these courier delays. However, we would always advise contacting your local courier for regular updates.
If you have had a parcel being held up, please be assured that our tracking will keep an eye on movements and although it may take a little longer, your parcel will still arrive!
We expect an increase of around 10 days (country dependant) arrival time. For suspended countries and areas, your parcel may be held at your local depot for longer. Please take this into account when purchasing any items from our store.
WILL MY TRACKING STILL WORK?
There are reduced flights operating worldwide so tracking may also take longer to update. Please allow 10 days extra for delivery.
ARE YOU DELIVERING TO MY COUNTRY?
Some countries are suspended as there are no fast delivery routes.
This includes: Russia, India, Philippines, Cambodia.
Free delivery is not currently available for some countries as there are no fast standard delivery routes.
You can see the available shipping options at checkout.
WILL YOU KEEP ME UPDATED?
We will continue to monitor changes and make appropriate decisions accordingly.
If you have any questions in the meantime please contact our customer service team for more information. Stay safe, and take care of each other!
We will get through this together! Love The Silver Brand.